CATS Notification: Candidate Ownership Change

Please describe the issue you're having
If you accept the answer, please mark the topic as [SOLVED] by clicking the tick.

Moderators: RussH, cptr13

Forum rules
Just please remember to play nicely once you walk through the door. You can disagree with us, or any other commenters in this forum, but respect our space and keep your comments directed to the topic at hand.
Post Reply
User avatar
kevinharper
Posts: 18
Joined: 15 Sep 2017, 22:17
what is two(2) plus three(3) ?: 5
Location: Idaho
Contact:

CATS Notification: Candidate Ownership Change

Post by kevinharper » 26 Oct 2017, 17:05

New applicants continue to get the following email, even thought we've turned off every email notification we can find in the backend of OpenCATS:

From:
admin@account.com
Subject:
CATS Notification: Candidate Ownership Change
Body:
email@ofapplicant.com
Powered by CATS (Free ATS)

I've turned off all default email alerts for status changes (in Email Template Configuration), and all but one default email alerts in General Email Configuration. The one I left on is "Candidate Application Received (Sent to Candidate using Career Portal)."

But with this selected, the applicant gets TWO emails:

1) Thank you for your application (we want this one)
2) CATS Notification: Candidate Ownership Change (we don't want this one)

HELP!
--Kevin

Kevin Harper
www.resultsinternet.com
208-249-8893

User avatar
kevinharper
Posts: 18
Joined: 15 Sep 2017, 22:17
what is two(2) plus three(3) ?: 5
Location: Idaho
Contact:

Re: CATS Notification: Candidate Ownership Change

Post by kevinharper » 27 Oct 2017, 15:40

I confirmed through multiple tests what I think is a bug.

The checkbox "Candidate Application Received (Sent to Candidate using Career Portal)" under Settings > Administration > General E-Mail Configuration toggles the sending of (2) alerts to the end user: The thank you message, which is expected and desired, and a cryptic message that the applicant won't understand that says "CATS Notification: Candidate Ownership Change." We have to find a way to shut this second one off, it is confusing to applicants and very unprofessional.

Any suggestion what line of code controls this?
--Kevin

Kevin Harper
www.resultsinternet.com
208-249-8893

User avatar
kevinharper
Posts: 18
Joined: 15 Sep 2017, 22:17
what is two(2) plus three(3) ?: 5
Location: Idaho
Contact:

Re: CATS Notification: Candidate Ownership Change

Post by kevinharper » 03 Nov 2017, 16:14

With further testing, I see that even when no emails are checked to send, the applicant still gets an email message:

From: email@ofadmin.com
Subject:CATS Notification: Candidate Ownership Change
Body: email@ofapplicant.com
Powered by CATS (Free ATS)

Please help, I really need to figure out how to turn this off.
--Kevin

Kevin Harper
www.resultsinternet.com
208-249-8893

dveos
Posts: 73
Joined: 09 Jun 2015, 15:35
what is two(2) plus three(3) ?: 5

Re: CATS Notification: Candidate Ownership Change

Post by dveos » 04 Nov 2017, 01:24

Could it have something to do with line 343 onwards in lib/Candidates.php

Or

259 onwards in lib/JobOrders.php ?

User avatar
kevinharper
Posts: 18
Joined: 15 Sep 2017, 22:17
what is two(2) plus three(3) ?: 5
Location: Idaho
Contact:

Re: CATS Notification: Candidate Ownership Change

Post by kevinharper » 04 Nov 2017, 21:04

I fixed this. @deveos, that was it. I commented out these lines in /lib/Candidates.php

Code: Select all

if (!empty($emailAddress))
        {
            /* Send e-mail notification. */
            //FIXME: Make subject configurable.
            // $mailer = new Mailer($this->_siteID);
            // $mailerStatus = $mailer->sendToOne(
            //    array($emailAddress, ''),
            //    'CATS Notification: Candidate Ownership Change',
            //    $email,
            //    true
            //);
        }
--Kevin

Kevin Harper
www.resultsinternet.com
208-249-8893

User avatar
RussH
Site Admin
Posts: 791
Joined: 12 Apr 2008, 08:28
what is two(2) plus three(3) ?: 5
Location: UK
Contact:

Re: CATS Notification: Candidate Ownership Change

Post by RussH » 11 Dec 2017, 11:48

Hi Kevin, I've raised this as issue 343 against the project; https://github.com/opencats/OpenCATS/issues/343

Can you confirm you're running version 0.9.4 ?

Thanks!
RussH

Report your issues and feature requests;
https://github.com/opencats/opencats/issues

Please CLICK THE TICK to accept the answer!

Post Reply