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Candidate or Company Details not showing after Upgrade

Posted: 29 Nov 2017, 00:59
by PaulF
I've done an upgrade on a 0.9.2 install to 0.9.4 the dashboard is showing all the information correctly but if i click on a candidate or company all i get is the name.

Can anyone please help.

Re: Candidate or Company Details not showing after Upgrade

Posted: 30 Nov 2017, 14:59
by cptr13
Sorry for the delayed response.

Did you follow the install documentation for the upgrade?

Need a lot more information.

What steps did you follow for the upgrade?
What is your hosting environment?

Re: Candidate or Company Details not showing after Upgrade

Posted: 30 Nov 2017, 22:18
by PaulF
Hi

I was unable to do a backup through the GUI on 0.9.2 it fails doing the full site backup (GUI backup now works on the 0.9.4) So i did the following:

1. I duplicated the 0.9.2 database in the Plesk control panel and created a new user and password for it

2. Uploaded all the 0.9.4 files to a new folder

3. Copied the 0.9.2 Attachments folder and all its content to the 9.04 folder.

4. Ran the install wizard

5. Test passed successfully results bellow
PHP version is 5.6.32.
PHP.ini: magic_quotes_runtime is disabled.
PHP.ini: register_globals is disabled.
PHP MySQL extension (mysql) is loaded.
PHP Sessions extension (session) is loaded.
PHP PCRE regular expressions extension (pcre) is loaded.
PHP CType string classification extension (ctype) is loaded.
PHP GD image manipulation library extension (gd) is loaded.
PHP LDAP library extension (ldap) is loaded.
PHP SOAP extension (soap) is loaded.
PHP zip extension is loaded.
Directory ./attachments/ is readable (permissions: 0755).
Directory ./attachments/ is writeable (permissions: 0755).
Creating a file within ./attachments/ succeeded.
Directories can be created inside ./attachments//.
Configuration file ./config.php is writable.
Creating a file within ./ succeeded.

6. Connected to the copied database see results below
MySQL connection was successful.
MySQL version is 5.5.58.
Database 'signia_CATS_9-4' selected.
Can create 'testtable' table.
Can insert into 'testtable' table.
Can update 'testtable' table.
Can delete from 'testtable' table.
Can drop table 'testtable'.
All tests passed successfully!

7. Then selected Use existing OpenCATS installation and automatically perform any necessary upgrade (recommended).

8. Skipped the Antiword, Pdftotext, Html2Text stage as this was not configured before

9. Logged in the dashboard all seems correct candidate details showing here but if i then click on a candidate or company name the details page just shows the name and nothing else.

The hosting environment is Ubuntu 14.04.5 LTS, PHP version is 5.6.32, MySQL version is 5.5.58.

Re: Candidate or Company Details not showing after Upgrade

Posted: 30 Nov 2017, 22:20
by cptr13
Are you getting any errors? Or just the blank pages?

Re: Candidate or Company Details not showing after Upgrade

Posted: 30 Nov 2017, 23:12
by PaulF
No errors showing but the page source code stops after the name

<table class="detailsInside" height="100%">
<tr>
<td class="vertical">Name:</td>
<td class="data">
<span style="font-weight: bold;" class="jobTitleCold">
Daniel Wood

I've attached a screen shot too but it does look like the code on the page just ends as above.

Re: Candidate or Company Details not showing after Upgrade

Posted: 30 Nov 2017, 23:17
by cptr13
Ok, my gut says you're not using the "full" version of 0.9.4.


The current install instructions are for the "full" version on the downloads page:
https://github.com/opencats/OpenCATS/re ... 4-full.zip

If you downloaded and installed the "source code" version, you would need to do some additional install steps involving composer.

Can you confirm which version you installed?
https://github.com/opencats/OpenCATS/releases/tag/0.9.4

Re: Candidate or Company Details not showing after Upgrade

Posted: 01 Dec 2017, 01:11
by PaulF
Thanks for all the help

I'd not done the composer stage. Had a bit of a problem doing that as even though my php was 5.6 it was detecting as 5.5.9 so composer would not install so i used the --ignore-platform-reqs and it worked. removed the install block file re did the install wizard. Now every thing is showing on the details page. I'll give it a complete test in the morning to check there are no other issues but it looks good for now.

Thanks again for the help

Re: Candidate or Company Details not showing after Upgrade

Posted: 01 Dec 2017, 02:17
by cptr13
Ok great. The full version doesn't need the composer steps.

If you swapped it out, should work.

Keep us posted please!