Opencats on webserver

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eahmed
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Opencats on webserver

Post by eahmed » 31 Jan 2015, 10:41

Hi,
I have successfully installed OpenCats on windows using WAMP but i am not able to install it on websever. The database connectivity is not getting done. Please help me out with a solution. I am installing on it a folder www.mydomain.com/ats

regards,
Ejaz

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RussH
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Re: Opencats on webserver

Post by RussH » 31 Jan 2015, 22:21

Hi Ejaz,

did you have a username / password ready for mysql which also has create privileges on the db?
RussH

Report your issues and feature requests;
https://github.com/opencats/opencats/issues

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eahmed
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Re: Opencats on webserver

Post by eahmed » 01 Feb 2015, 10:35

Hi RussH,

thanks for your reply. yes i have read created mysql username and password ready which is as follows and updated config.php file

database name: peoplefo_cats
user: peoplefo_cats
password; password


this is a shared webserver (the url is www.peoplefore.com/ats) the step 2 is not being initiated. Please guide

regards,
Ejaz

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RussH
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Re: Opencats on webserver

Post by RussH » 02 Feb 2015, 17:38

[quote="eahmed"
this is a shared webserver (the url is http://www.peoplefore.com/ats) the step 2 is not being initiated. Please guide
[/quote]

Hi,

that's odd - presumably there's something timing out in the install script - most likely due to a missing dependency. Do you have any errors showing in your apache error log?
RussH

Report your issues and feature requests;
https://github.com/opencats/opencats/issues

Please CLICK THE TICK to accept the answer!

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manuel
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Re: Opencats on webserver

Post by manuel » 02 Feb 2015, 22:20

A normal installation for step one should look like this, including the error.

Image

For some reason the install procedure stops when seeking / testing for soap.
It seems that you don't even get to step2, the database connection.

I'm sorry I don't have a solution but may it puts you on the right track.

eahmed
Posts: 4
Joined: 31 Jan 2015, 10:35
what is two(2) plus three(3) ?: 5

Re: Opencats on webserver

Post by eahmed » 04 Feb 2015, 18:16

Hi RussH,

i have installed the ATS but while adding Contact, I am not able to choose the company (which i have already added). When clicked on company, it shows blank.

also please let me know how i can i add timezone for IST (India Standard Time)

regards,
Ejaz

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