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PHP MySQL extension (mysql) is not loaded. Can not proceed with installation!

Posted: 01 Jun 2020, 17:45
by LBGA
InstallError-OpenCATS.PNG
InstallError-OpenCATS.PNG (51.92 KiB) Viewed 1885 times
I'm getting this error. I have contacted my host and they claim that there is no issue with anything and all the required PHP extensions are installed on the server.

I'm not sure how to proceed. My host says that all is well and that the extensions are enabled, however the script is saying otherwise...

Can someone help me with getting this issue resolved?

Re: PHP MySQL extension (mysql) is not loaded. Can not proceed with installation!

Posted: 01 Jun 2020, 18:15
by LBGA
@RussH @cptr13 - Could you help me with this, please?

Re: PHP MySQL extension (mysql) is not loaded. Can not proceed with installation!

Posted: 01 Jun 2020, 18:17
by LBGA
Also, at the top I see this error:

Warning: include_once(./vendor/autoload.php): failed to open stream: No such file or directory in /home1/mypris7d/ats.oiteamsupport.com/lib/TemplateUtility.php on line 38

Warning: include_once(): Failed opening './vendor/autoload.php' for inclusion (include_path='.:/opt/php71/lib/php') in /home1/mypris7d/ats.oiteamsupport.com/lib/TemplateUtility.php on line 38

Upon looking in the directory, I don't see a 'vendor' directory or a file called 'autoload.php'. I suspect that's why this error is happening. However, I suspect that is unrelated to my bigger problem above.

Re: PHP MySQL extension (mysql) is not loaded. Can not proceed with installation!

Posted: 09 Jun 2020, 09:34
by RussH
Hi there sorry for this issue, you need to run composer to pick up the additional dependencies.

viewtopic.php?t=851