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Unable to see candidate list on some Job Orders

Posted: 29 May 2023, 11:50
by Nik
The candidates list in some Job Orders do not display after showing the loading animation for a few secs. I'm seeing this specifically for orders that have >500 candidates. For orders with candidates fewer than 500, it works fine & the candidate list displays.

I've tried increasing the timeout limit in PHP settings to 120 secs, but that hasn't helped.

Seeking help in this matter. Thanks in advance.

Re: Unable to see candidate list on some Job Orders

Posted: 07 Jun 2023, 13:41
by RussH
This seems an unusual use-case - 500 candidates in a job order seems unmanageable..

However - the candidate list is an Ajax call and there is a separate ajax timeout you may want amend and see if it resolves this issue;
in js/lib.js

var CATSIndexName;
/* Default timeout for AJAX requests; 15 seconds. */
var AJAX_TIMEOUT = 15000;
function toggleVisibility()

Otherwise I'd recommending replicating your database into a test environment and enable php error reporting, and also check your mysql logs to see if a query failing.